FAQ
What is My Doctor Medical Group?
My Doctor Medical Group is a primary care, urgent care, integrative medicine, addiction medicine and travel medicine practice dedicated to serving the community by providing easy access to the best medical doctors in a pleasant, personalized, confidential and professional setting.
Our founder and Medical Director, Dr. Paul Abramson, is a graduate of UCSF School of Medicine where he currently serves
on the Clinical Faculty. He is on staff with full admitting privileges at California Pacific Medical Center, San Francisco’s best private hospital system. You may read more about him here.
We can not only deal with acute medical issues, but also help you to proactively keep yourself healthy using natural and preventive medicine. We utilize a network of specialists in San Francisco and throughout the world, and our doctors are on staff with admitting privileges at California Pacific Medical Center. We are ready and available to help those who live here in San Francisco, as well as those traveling here from abroad. We take the time to listen to you and understand your health needs and goals. We can also handle complex situations and help you navigate the health care system.
What is a Direct Medical Practice?
A direct medical practice is similar to how medical care was provided before the advent of the health insurance industry – a direct relationship between you and your doctor. By establishing this direct relationship we can provide you the very best medical care and focus our attention on your needs and well-being. We have no conflicts of interest.
What are the advantages of a Direct Medical Practice?
We work directly for you, not for insurance companies or any other third parties, which allows us to provide the best possible medical care, with attention to customer service and privacy. This arrangement allows the doctor to really listen to your concerns and customize the treatment plan to your individual needs and preferences.
No more long waits or rushed visits. Our average waiting time in the office is under 2 minutes. The doctor takes the time to listen to your concerns and you will not feel rushed during your visit.
We are available when and where you need us. Same-day appointments are often available. We make house calls when needed. Dr. Abramson can direct admit patients to the hospital when needed, without the need for an ER visit. We can also be flexible about providing services (when medically appropriate) via telephone, secure e-mail, and Skype, at times preventing unnecessary ER visits and hospitalizations. This can save you time and money while improving the quality of your care.
We are cost effective. By taking the time to get to know you, and by being available to you when you need us, we can get you healthy faster and target tests and treatments to your actual needs.
Is this concierge medicine?
While we do not consider ourselves to be a concierge medical practice, our doctors and staff provide extraordinary service and attention to detail to each and every one of our patients. Because we operate privately and independently, we are able to solve difficult problems and help you manage complex health situations if needed. Our fees are matched to the time complexity of services required, and we always welcome requests for individualized services.
What is a housecall?
A house call is when a physician conveniently brings medical services to you. Housecalls are available, but not limited, to homes, hotels, and the workplace. The doctor can dispense many medications to you directly, eliminating the need to wait in line at a pharmacy, or transmit a prescription directly to your pharmacy of choice.
Can laboratory tests and x-rays be done during a housecall?
Yes. We can virtually transport our office in a doctor’s bag, including laboratory equipment for testing. Certain simple tests can be completed on site. For others, the doctor can draw your blood or collect specimens and send them to the lab, or we can give you a lab slip to go to a lab’s patient service center. We can also often arrange for mobile x-ray and ultrasound services to be brought to you as well if needed.
Do you have an office I can come to?
Absolutely. Office visits can be more cost-effective than house calls. We are located close to Union Square in downtown San Francisco. Convenient parking is available.
Can you make referrals to specialists?
Yes, we can arrange expedited consultations with top specialists in any area of medicine, locally or even internationally.
What if hospitalization is necessary?
Our doctors are on staff at California Pacific Medical Center where they can often admit you directly without needing to go through the Emergency Department. We can also coordinate your care at other hospitals as needed to make sure you get the best and most expeditious treatment.
Do you take my insurance?
We are considered an out-of-network provider for all commercial insurance. Our biller can submit a claim electronically to your insurance company “out of network” on your behalf, or give you an itemized receipt to submit yourself. How much you will recover depends on your insurance policy terms and deductibles, but can be as much as 80% for PPO insurance or 100% for international travelers insurance and out-of-area HMOs. We suggest you check your insurance policy to see what your out of network benefits are.
One solution that works for many of our patients is to obtain a high-deductible insurance policy with an accompanying Health Savings Account that will provide catastrophic coverage. Then you can use some of the money you save on this less-expensive insurance to obtain the kind of high-quality personalized care you deserve, on a pre-tax basis.
What about payment?
Payment is due in full at the time services are rendered. We accept Cash, Travelers Checks, Visa, MasterCard, American Express, Discover, Health Savings Account (HSA) and Flex-Spending Account (FSA) cards, and debit cards. Personal checks are not accepted.
Do you accept Medicare?
Patients with Medicare are encouraged to call our office for further details.
What are your Privacy Practices?
Notice of Privacy Practices – My Doctor Medical Group - a federally-mandated document that describes how we comply with HIPAA privacy regulations.
For our web site’s Online Privacy Practices document, click here.
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